Smootd N Groove in Auburn

Max fitness is great. The facilities are clean and maintained. The staff is friendly. I also love Honestly Smoothie being a part of the building. Good smoothies and great workout. What more can you ask for?

Max fitness is a great gym I been apart of it for 2 and half years and lost over 80 pounds comeJoin good trainers nice hospitality 💪🏽💪🏽💪🏽

DON’T JOIN. I liked the atmosphere at the gym well enough, and the cost and location worked at the time, but when I graduated and wanted to cancel my membership it was an ABSOLUTE NIGHTMARE. I wouldn’t wish this insanity on my worst enemy

If I could give zero stars I would. I had a terrible experience at Max Fitness. When trying to cancel my membership they continued to charge my account even after I had talked with multiple employees, and each told me different information about my membership. I would not sign any contracts here again, and cannot wait until my membership is finally cancelled. Their customer service department cannot get on the same page and they tried to tell me that I was lying when I tried to explain what the other employees told me. Absolutely worst experience I’ve had with any kind of customer service.

Great gym! It is always clean and there are plenty of weights, machines and classes to choose from!

Jonathan is a great personal trainer!! The gyms is easy to go to and there are a lot of different classes and events to do!!

Well, no wonder they give away free T-Shirts for a good Yelp and Google review. It took me moving away and trying to cancel. WThey won't take a DocuSign Contract as proof of moving with all parties names and signatures on it? It's an ongoing saga to date, but I've left corporate a long voicemail describing my issues with "Ms. Sawyer, Cancellation Manager."As a Contract Officer for a government agency, I think I know what constitutes a contract. Absolutely unbelievable. Now I know why Planet Fitness is making a killing, it's because of gyms like Planet Fitness.

Excellent gym for serious lifters. Visited while I stayed in Auburn and I was impressed. Great selection of machines and free weights. And cardio equipment is plentiful. All u need in a gym.

Positive: Professionalism, QualityProfessional, & helpful staff. Really like the atmosphere.

Cannot cancel membership. Being overcharged. Never seen this amount taken by this gym. Business said they were pausing memberships but I'm still being charged. The company is designed to trap people into memberships. TERRIBLE.

You are their worthless, cash monkey. They make the cancellation process extremely difficult, you have to call the lawyer which always goes to voicemail and if she calls you back it can take up to 2 weeks and you will be charged regular fees until they finally process it. Given you have to pay $50 to process, you think it would be a faster process than 30 days, I can get a new passport in a faster time than that. They don't facilitate the process at all or notify you of upcoming payments, they are cruel about late fees. You can run a good business without treating people like worthless, cash monkeys. I am finally free. I am a foreign so credit scores don't affect me I just wanted to cancel the right way but it wasn't worth it at all. I should have just not paid and went home.

Fun and well stocked with machines to have a great workout.

Great classes and staff! Love working out here!

I've been a member here since 2008. It's a great place to workout. They have everything you need to meet your fitness goals.

Was in town for family and needed to BANG..called..nice voice picked up on the first ring...got there and MAN what a gym... everything ya need is in this gym... hell if ya wanna work eyes they got ya covered..lol.. got a great workout. Auburn Max Fitness owes me nothing..SEMPER FI.USMC VET

This place has really turned around the past few months! The employees are so nice and the facility is always clean. Every time I’m working out there’s someone out cleaning the equipment; as a germaphobe, I appreciate that🙌🏼 Overall, great place and respectful people.

No Wi fi

Max Fitness has the worst customer service ever. I'm still trying to get out of my membership that was only for one year and I'm still being charge, I was told my contact went into auto-renewal. In order to cancel you have to go to the website and submit a cancellation request and wait for the corporate office to cancel and no one is never in the office to answer the phone (corporate office). I see there is some good review please do not believe in those reviews it's was just for a tee shirt, max was running a promotion. A good review for a free tee shirt. This place is a scam if you are in the auburn/opelika area please stay away from this gym

Great freaking gym! Very helpful staff! I’m from out of town and they really accommodated me while my family was at a swim meet at Auburn University! I’ll be back! Highly recommend.. Andy

if I could rate 0 stars I would, don’t waste your money. I’ve tried getting out of my contract for a year now!!!!! The customer service is a joke! STAY AWAY FROM MAX FITNESS.

This max fitness is scam and I pay my membership off and now I get an email about old them 20 dollars and late fee this gym wouldn’t ever see me coming back it not good for people money hungry.

Greatest gym ever. Auburn is a wonderful place and I love max fitness! Please come to this gym you will love it. War eagle

I love this gym and the personal training program! Evan is my trainer and this whole experience has changed my life. I began at Max three years ago, and I only wish I had started sooner! This is a nice gym with lots of equipment, and great people.

The machines are always broken! Most of the benches padding is cracked. Staff is nice and so are most of the members.

I’ve had a membership at several gyms but Max Fitness was my best choice. The equipment is Great and a AWESOME ATMOSPHERE!!!

Great space, friendly, helpful and professional staff. Silver sneakers classes are excellent. Personal trainers are available for clients who request more help. I love going to this gym.

Great gym lots of machinery and always open space

If could give this gym less than one star, I would. The management here is a joke. Everyone just redirects your call to someone else because they are too lazy to actually do anything. I joined here for the child care. Ultimately, I cancelled my membership because my daughter got the stomach bug every time I left her in their nasty child care center. The classes here are very repetitive and also not very good. So after cancelling my membership, they continued to charge my credit card for months. Finally I had to cancel the whole card because they would not stop and never could talk to anyone helpful. Beware this place. They are a scam.

What's funny, I'm from a big city we're gym memberships are a whole lot more money to join. Not only is this gym nice the staff is awesome. I have found the staff will go out of the way help you. The equipment is more than sufficient to meet anyones workout needs. It has everything for a man my size 6'5" who has been an athlete all of his life. It's never full of bodies so you can get on any equipment basically anytime. In addition it has plenty of cardio machines. So I have no clue why people complain when you have the best gym in Auburn to work out at. Scratch your butt and get glad. Be thankful for a gym like this is a small college town.Mahalo

I love max fitness!! They have great deals for college students!!

Great gym! David the personal trainer is great and will definitely get you the results you want to see! BUT It's INTENSE, so BEWARE!

If you're looking for just your basic gym with some "add ons" Max is a great choice! I've used this gym for a little over a year now and haven't had too many complaints. The equipment is in good shape, and most of the time, unless you go at peak hours, you are able to use what you need to. I've tried out some of the group fitness classes and really enjoyed some of them (especially, Body Pump) others I didn't care for. The instructors are all very kind and willing to help, as needed. As far as obtaining a membership or speaking to someone, I would highly recommend Jon or Virgo. Jon, is one of the GM's and is a great guy! When I first joined I told him to "give it to me straight" and he did. He was always willing to help me out if I needed it and was always very kind. Virgo, in management, is also great! She is friendly and easy to talk to.

All good, but no one os perfect and if I have pin point out one thing is that locker rooms carpet smells bad. Rather see the tile floor to keep it clean and less odor.

I can honestly say Max Fitness is one of the best gyms I have ever attended in my entire life. The staff is so welcoming, and encouraging. I feel so comfortable there as a member. Max Fitness is a life time membership for me, even if I move, I’m attending a Max Fitness Gym!! I love walking in the door, and seeing that smile on Miss Emily Face. I advise anyone to go sign up for a membership there. Miss Emily will be welcoming you with a smile. No, only miss Emily, but everyone welcome you with a smile. They don’t just sign you up for a membership. They talk to you, and make you feel special as a member. It’s not a walk in and walk out gym. It’s a walk in happy, and walk out happy gym. I been with this gym for 2 years. I lost 68lbs total, and I’m still going. Plus they have a kids club. You get to drop your kids off for two hours, and workout. You can’t beat that. Thank you Max Fitness for making my life a little more better everyday.

PLEASE DO NOT SIGN A CONTRACT HERE!!! Every time I call up there I get different dates that my contract expires. They will scam you & will not let you out of your contract!! I’ve been charged several months after the date I was told my contract expired. I got an email about my cancellation and that someone would be getting in touch with me shortly. This was two months ago and I have not heard anything. Unless you like having money taken out of your account way past what you signed up for, don’t do it!!!!! I wish I would’ve taken the bad reviews seriously before I signed a contract with them.

Impossible to cancel a membership. I’ve been trying since late February to cancel my membership due to relocation. I was given a number for corporate, but no one will answer because they continue to say they are currently closed. This process has cost $100’s of dollars and no one will take credit for what the issue is.

I really enjoy working out here. God knows I need to. The staff here are friendly and the equipment is usually in great shape.

Very friendly people here at max fitness and feel welcome here every time I open the door

Terrible gym they are fraudulent

This is my second time joining Max Fitness and i haven’t been disappointed yet. The staff makes you feel so welcomed. The group classes are fun and the instructors are helpful.

Wonderful gym! The people are always so friendly and helpful. They have every machine I could think and enough of them to always be available. I drive 45 minutes from dadeville to come here and wouldn’t dream of going anywhere else.

Max (Auburn) is awesome! From the moment I walked in I noticed how clean the facility was. The staff is so friendly and they remember your name and make a point to speak to you... especially if they notice you stopped coming as often 😂 I’ve always been extremely anxious in a gym setting, but I feel so at home here! I even feel okay asking how to use certain machines. It’s so spacious, even when it’s crowded you don’t feel like it is. It is a little more pricey than some places, but I feel it’s worth it. Tanning, sauna, and classes are included. Besides that, feeling comfortable in a gym is worth the price to me. I 10/10 recommend joining here!

This place is a freaking joke. After texting me asking if I wanted to auto renew my membership and me responding no, they did it anyway. Getting corporate to answer the phone is impossible. How do you auto renewal a 2 year contract at the one year mark?? They sent me to collections or tried sending me to collections. I can’t wait to report to the BBB. Count your days Max.

Had some issues with payments once and took me forever to get it fixed and they still charged me for not paying on time when it was there system that was wrong. Also tried to cancel my membership because of relocation and the form "does not work". Also think it is ridiculous that they are charging accounts during COVID-19 and are freezing all account so they can't cancel.

Positive: Communication, QualityVery well run gym. The manager Jake really cares about building relationships with members, and he has always been nothing but helpful whenever I had questions or problems.

I've been coming to Max Fitness for over a year now, and I must say this is like my second home. It's the first gym I can honestly say I enjoy coming to, and the staff is great. We are one big fitness family here. Plus my son loves the kids club!!!! That's always a plus when I have to bring him with me.

Love Mitch with RPM and body pump and love the yoga!

Great workout environment conducive towards a focus-driven and physically interactive fitness style that’s suitable towards anyone coupled with a motivated down to earth staff.